Frequently asked questions

If you require further information please see the 'Frequently asked questions' below, which will hopefully answer any potential query that you have. If you still require assistance please feel free to contact us for further advice.

  • How secure is the operating environment?
    Newcastle Building Society provides a safe and secure environment in which to operate your online savings account. The latest technology, using 256-bit encryption has been used to ensure online security. However, it is important that the browser software you use supports 256-bit encryption. Older versions of browsers may not offer this support.
    For security reasons, each account holder will be provided with a unique User ID and password, and will be required to input this information each time the account is accessed. It is therefore essential that this information is not divulged to anyone else, under any circumstances. Please note that Newcastle Building Society cannot be held liable for unauthorised use of your User ID/password information. In order to prevent the unauthorised use of your account, you are advised to follow the guidelines in 'what you should do'.
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  • Why do I need my User ID and password?
    Your User ID and password enable the system to establish your identity, so that it knows it is dealing with you and nobody else. It is therefore essential that this information is not divulged to anyone else, under any circumstances.
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  • What happens if I lose my User ID/password?
    If you lose or your User ID/password or suspect that your User ID/password have been discovered by someone else, please contact us on 0345 734 4345. Once we have established your identity, you will be issued with a new unique User ID and password, which will be sent you under separate cover by post.
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  • Can I change my User Id and password?
    When you open an account, you are automatically assigned a unique User ID. For security reasons you are not permitted to change your User ID at any time. As a result, it is important to ensure that you memorise your ID once you receive it.
    Although you are assigned a password when you open your account, you are required to change this when you log on for the first time. You can change your password at any time, by selecting the 'Maintenance' option from the Menu Bar, and then choose the 'Amend Password' option. You will be asked to enter and confirm your new password.
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  • How can I protect my account and personal information?
    Whilst you are logged on to your account, all communications to and from our site are encrypted for your security. For extra security, and peace of mind, we recommend that you follow the guidelines in 'what you should do'.
    Prevention Tips
    Here are just a few simple steps you can take immediately to help protect yourself:
    • Shred or destroy unwanted personal documentation
    • Never disclose your personal details unless you are confident you know who you're speaking to
    • Make a note of when mail is due, in particular regular statements or bills. That way you will be aware if they are late or missing. If you are concerned contact the organisation that sends you the mail.
    • Inform all your banks, building societies, credit card providers, etc. of your new address immediately
    • Keep personal documents secure at home, carry the minimum with you and never leave them in your car
    • Check your credit card and bank statements regularly and report unauthorised transactions immediately
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Contact us immediately if you think your account has been accessed by anyone other than yourself

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© Newcastle Building Society. All Rights Reserved. Principal Office, 1 Cobalt Park Way, Wallsend, NE28 9EJ.
Newcastle Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Newcastle Building Society is registered on the Financial Services Register under the firm reference number 156058.