Account Security

Newcastle Building Society's online accounts are a safe and convenient way to manage your finances online and these details refer to all products that can be viewed or managed online. We take every step we can to protect your money, however it is important that you take precautions to safeguard your account. To find out more, simply click on the links below:

Security Warning: don't get caught out by malicious fake e-mails or telephone calls

If someone contacts you out of the blue by phone, email or text message:

  • Stop – taking a moment to stop and think before parting with your money or information could keep you safe.
  • Challenge – could it be fake? It's OK to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
  • Protect – contact someone you trust, such as a friend or family member and contact us directly if you think you’ve fallen for a scam and report it to Action Fraud (telephone 0300 123 2040).

Criminals use a range of tactics to try to steal your money. This includes impersonation scams, where a criminal contacts you pretending to be a person or organisation you trust to persuade you to either send money or share personal information e.g. the police, HMRC or your banking provider.

A recent and growing impersonation scam involves fraudsters sending WhatsApp messages that appear to be from a friend or family member with a seemingly genuine request for money, such as being stranded overseas or urgently needing to pay a debt or a bill.

Other examples include where they may ask you to provide user ID, password or memorable details for online accounts or ask you to transfer money to a “safe account” which is likely controlled by a fraudster.

We will never call to request online banking security details, ask you to transfer money to an unknown account or send e-mail requests asking customers to divulge their personal security details. The purpose of this message is to make you aware of such scams, and to advise you to contact us immediately on 0345 734 4345 (Monday to Friday 8am - 6pm) if you receive an e-mail or a suspicious telephone call claiming to be from Newcastle Building Society

© Newcastle Building Society. All Rights Reserved. Principal Office, 1 Cobalt Park Way, Wallsend, NE28 9EJ.
Newcastle Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Newcastle Building Society is registered on the Financial Services Register under the firm reference number 156058.